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House Manager

Job Id: 
Start Date: 
Friday, May 12, 2017
Performing Arts & Events Center
$11.00 - $15.00/hour
Job Description: 

EMPLOYMENT STATUS:      Temporary, Part-Time

SALARY RANGE:                $11.00 - $15.00/hour

OPENS:                 May 12, 2017

CLOSES:                 Until Filled


NOTE: This is a temporary, part-time position with no benefits. Hours may vary depending on facility usage. Shifts may include day, evening, weekend and holiday hours.



Under the direction of the Patrons Services Coordinator, the House Manager will support all front-of-the-house activities related to Patron Services in the Performing Arts and Event Center (PAEC). The House Manager oversees any and all activities related to running the actual events, and is simultaneously responsible for the supervision all volunteers. This position reports directly to the Patron Services Coordinator but also works closely and directly with the general management team and technical services teams. Experience in theater management, event coordination, and the ability to provide superior customer service, while keeping a cool and pleasant demeanor under pressure, are the qualities necessary for success. This position directly supports a 12-month calendar of events. Event shifts range from 4 to 8 hours with mostly evening and weekend shifts, while Administrative hours are flexible at the approval of the Patron Services Coordinator.




  • Assist the patron Services Coordinator in coordinating all necessary volunteers for all front-of-house activities related to the events conducted in the PAEC.
  • Assist in recruiting, scheduling, training , and managing the volunteers as necessary for a smooth operation for patrons.
  • Maintain notes for the verification of volunteer service hours.
  • Maintain the volunteer management system and communications with the Volunteer core.
  • Provide ongoing evaluation of front-of-house procedures to facilitate continual process improvement.

    Event Coordination:

  • Prepare front-of-house for performance’s and for each event.
  • Supervise all front-of-house staff and sub-teams (Volunteer Ambassadors, Ushers, Hospitality) supporting an event or performance.
  • Determine the number of volunteer ushers required and the duration of their service to support each performance or event.
  • Organize and run a semi-annual, in-house orientation for new and returning volunteer ushers covering theater and event layout and operations as well as day-of-event procedures.
  • Oversee and support any merchandise sales and “Meet the Artist” VIP activities during performances.
  • Keep the public areas of the Theatre neat, clean, and organized at all times. Report all problems and maintenance items in a prompt manner.
  • Ensure that patrons follow safety policies and that all fire codes are enforced.
  • Complete and submit a detailed House Manager’s report for each event.
  • Other duties as assigned by supervisor.



  • Strong customer service skills with the ability to use tact, patience, and courtesy.
  • Ability to be flexible and multi-task in a fast paced environment.
  • Excellent interpersonal and communications skills, both written and verbal.
  • Outstanding organizational and problem-solving skills.
  • Ability to operate two-way radios with appropriate radio etiquette.
  • Excellent competency with the MS Office suite, including Outlook.
  • Must have the ability to work evenings, weekends and some holidays.
  • Must be punctual and reliable.



High School diploma or equivalent plus two years of experience at a theatre, arena, or other venue that presents a wide range of performances and events. Experience as a house manager preferred.


TO APPLY:  Please complete a required City of Federal Way application form and attach resume and cover letter.  Applications available at City Hall, 33325 8th Avenue South, Federal Way, online at www.cityoffederalway.com, or by calling 253-835-2530. Successful candidates for this position will be subject to a background check pursuant to RCW 43.43.832.


The City of Federal way is an equal opportunity employer committed to a diverse workplace. Applicants may request a copy of the City’s EEOP Utilization Report by contacting Human Resources at 253-835-2531. Any person requiring ADA accommodation should advise the City of the need. For telecommunications relay service for voice and text telephones call 7-1-1 or 1-800-833-6388/TTY or 1-800-833-6384/voice.