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Operations Manager

Job Id: 
Start Date: 
Friday, April 21, 2017
Performing Arts & Events Center
Job Description: 

EMPLOYMENT STATUS:      Regular, Full-Time

SALARY RANGE:                $6,148 - $7,787/month, DOQ

OPENS:    April 21, 2017

CLOSES:    Until Filled;1st review of applications on May 5, 2017


NOTE:  This position will require variable hours, including nights and weekends



Under the general direction of the Executive Director, the Operations Manager is responsible for overall administrative and management duties related to the Performing Arts & Event Center and all activities including programs; box office management; negotiating contracts and managing a revenue driven venue; development and implementation of operational goals and procedures; implementation of processes designed to account for the expenditure and proper control of expenses; performing internal audits and training, supervising and evaluating the performance of assigned personnel. The Operations Manager will lead a cross functional venue team accommodating rental groups and other revenue producing operations. This position will be responsible for supervising designated staff; maintaining administrative records and preparing appropriate financial reports; coordinating special projects in the surrounding community on behalf of the venue; and serving in the absence of the Executive Director.



  • Develop annual and long range plans for the venue in order to meet the needs of rental patrons, audiences and the City of Federal Way, with the goal of providing quality services and facilities.
  • Plan, coordinate and direct the budget development process; develop and implement procedures, timelines and formats related to budget preparation and maintenance; advise executive management of budgetary issues and concerns.
  • Provide technical expertise and direction to staff regarding budget and personnel issues; research complex budgetary issues; develop solutions and recommendations as appropriate.
  • Supervise general operations; select, train, supervise and evaluate assigned professional, technical and clerical staff.
  • Oversee the Patrons Services Coordinator in the execution of all front-of-house activities including scheduling and booking of the venue, booking calendars, recruitment and training of volunteers, and security for events.
  • Oversee Rental Coordinator and interface with Technical Theater Supervisor to ensure event details are met.
  • Oversee all rental agreements and cost estimates for the use of the building and collection of fees. Maintain data on insurance and rental revenue, and if necessary act as liaison with licenses in coordination of events and adherence to facility policies.
  • Serve as a spokesperson to the community in articulating the vision, mission and impact of the Performing Arts & Event Center.
  • Perform related duties as assigned.



  • Principles, practices and procedures for planning, implementing and managing performances and events, including scheduling and touring events.
  • Facility scheduling and management; box operations.
  • Customer service and public relations.
  • Fiscal management policies including financial analysis and projection techniques.
  • Comprehensive budget preparation.
  • Effective communication techniques in working with the media, the public, community groups, artists, and others associated with an event venue.
  • Supervisory principles and practices.
  • Essential elements of contracts and agreements; contract negotiations and grant administration.
  • Computer systems and equipment used to prepare and control fiscal operations.
  • Principles of administration, supervision and training.
  • Oral and written communications skills.
  • Interpersonal skills using tact, patience and diplomacy.
  • Microsoft Word, Excel, Web and email; database software and ticketing software.
  • Program/Project planning, management, evaluation methods, techniques and design.
  • Pertinent Federal, State and local laws, codes, rules, regulations, and statutes.



  • Develop long-range plans, goals and objectives for the Department, funding sources and grants.
  • Plan, organize, direct and coordinate programs and facilities.
  • Develop budgets and monitor expenditures.
  • Negotiate, prepare and administer contracts and agreements.
  • Prepare and maintain complex statistical records and reports.
  • Provide leadership in areas related to fiscal operations.
  • Select, assign, orient, train, supervise, counsel, discipline and evaluate the performance of direct subordinates.
  • Communicate effectively orally and in writing.
  • Meet schedules and timelines.
  • Work independently with little direction.
  • Establish and maintain cooperative and effective working relationships with others.
  • Participate in developing automated financial systems.
  • Demonstrate ability to positively and effectively interact with diverse individuals to accomplish a common goal.
  • To work variable hours including nights and weekends.



Any combination equivalent to a bachelor’s degree in arts management, recreation, event management, hospitality, public administration or other closely related field and five (5) years increasingly responsible financial management experience, including budgeting, event management, strategic planning and research. Five (5) years of progressively responsible senior management expertise in venue management and experience in a public sector organization or a public education institute is desirable.


TO APPLY:  Please complete a required City of Federal Way application form and attach resume and cover letter.  Applications available at City Hall, 33325 8th Avenue South, Federal Way, online at www.cityoffederalway.com, or by calling 253-835-2530. Successful candidates for this position will be subject to a background check pursuant to RCW 43.43.832.


The City of Federal Way is an equal opportunity employer committed to a diverse workplace. Applicants may request a copy of the City's EEOP Utilization Report by contacting Human Resources at 253-835-2531. Any person requiring ADA accommodation should advise the City of the need. For telecommunications relay service for voice and text telephones call 7-1-1 or 1-800-833-6388/TTY or 1-800-833-6384/voice..