Home  /  City launches ‘Eyes on Federal Way’ mobile app

City launches ‘Eyes on Federal Way’ mobile app

Tuesday, December 15, 2020 - 9:30am

Federal Way residents will now have the ability to file a customer service request from their mobile device through an app called “Eyes on Federal Way.”

The app enables residents to report non-emergency issues such as roadside litter, graffiti, abandoned shopping carts and a variety of other issues to city staff from their smart phone.

“We are excited to offer an additional way for residents to be involved in their city,” said Federal Way Mayor Jim Ferrell. “City staff is looking forward to interacting with our residents through the app and working with them to help keep our city clean and litter free.”

The app will also help the City streamline its internal operations with more intuitive, secure workflows and communications while at the same time collecting the data department directors need to make informed decisions.

The app is currently used by more than 400 municipalities and government groups across the country, including several municipalities in the Puget Sound region.

Available for free, the “Eyes on Federal Way” app enables smart phone users to conveniently report issues they see around the city by choosing an issue category to report, taking a photo of it and providing any other relevant details all at once.

The mobile app also tags the specific location of the issue through the user phone’s global positioning system, making it easy for city staff to respond. Once submitted, the report is forwarded to the appropriate city department for action, where staff can provide updates on the status of the issue until it is resolved.

“Eyes on Federal Way” can be downloaded for free in the app store for iPhone and Android users. Resident customer service requests can also be made through the City's website at www.cityoffederalway.com/EyesOnFederalWay.


Tyler Hemstreet
(253) 835-2411